Knowledgebase: Anti-virus software blocking download or installation

Posted by Andy Mitchell, Last modified by Nicholas Bender on 10 April 2015 20:48

Please add the following exclusions if your anti-virus software is detecting a false positive when running the ONE software: 

Avast!

Web Shield:  

*optionnetexplorer.com*

File System Shield:

*optionnetexplorer*.*

*csc.exe

*cvtres.exe

Please see Avast PDF Guide below for further details.

Kaspersky

Open Kaspersky and navigate to the following location: Settings->Additional->Threats and Exclusions->Configure exclusion rules.

Add the following in 'File or folder' clicking the 'Add' button after each one:

*csc.exe

*cvtres.exe

*optionnetexplorer*.*

Please see Kaspersky PDF Guide below for further details.