Knowledgebase
Please add the following exclusions if your anti-virus software is detecting a false positive when running the ONE software: AVAST! _Web Shield: _ *optionnetexplorer.com* _File System Shield:_ *optionnetexplorer*.* *csc.exe *cvtres.exe Ple...
The .NET 4 framework is required by ONE version 1.27.37 or later   When receiving the following message at startup: "To run this application, you first must install one of the following versions of the .NET Framework: v4.0"   You can download the ...
If you are experiencing this error message when attempting to start OptionNET Explorer on the latest Windows 10 Anniversary update, please enable the compatibility mode on the ONE shortcut: 1. Right mouse click on the ONE shortcut and select Properties....
In Windows 10, the PC doesn't fully shut down but rather hibernates the kernel so that it can boot faster. This is due to the "Fast Startup" feature which is enabled by default. Unfortunately, some low level problems can persist after a reboot so it is re...
Open the account management page from TWS using Account->Account Management Home.   Select Home->Reports->Flex Queries. You can then select the ‘Create New Flex Query’ option.   From the Create an Activity Flex Query page, select Activity Flex Query...
The Education Recordings tab is located next to the Downloads link when logged into the ONE website. If you are unable to view the Education tab, this is not available to your subscription type.
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