Open the account management page from TWS using Account->Account Management Home.  Select Home->Reports->Flex Queries. You can then select the ‘Create New Flex Query’ option.  From the Create...

Prerequisites for using the Interactive Brokers (IB) data feed You must have the IB TWS (Trader WorkStation) desktop client installed on your machine. We recommend you use their 'time-tested' versio...

You can export your transaction information at any time from the TradeLog using standard Windows copy and paste functionality. To do this, follow these steps: 1. Highlight the first trade by left cli...

Our prices very competitive and as a result we do not currently offer any payment pla...

The Problem: You have successfully downloaded and installed ONE or You have upgraded ONE to the latest version or You are not aware of any changes to your computer In any case, ONE will not run....

ONE calculates its Implied Volatility and Greeks from raw price data and does so using a consistent and accurate methodology. However, the question is often asked as to how or why these...

You can capture a screen shot by pressing Ctrl-C in the software or by going to the Support tab and selecting Copy Image, then which part of the screen you wish to capture. If you want to create a fil...

Ticking the "Maximize Option Chain" flag on the Configuration Menu reduces or completly removes the Trade Analysis section in an attempt to show the maximum number of strikes possible in the Option Ch...

To copy a trade to another account, open the Trade Log and select a specific tradeid# from the filter at the top of the window. Once a single trade has been selected, the three buttons on the bottom l...

You can use the following shortcut keys to invoke specific functionality within the software: F1 Previous Intra-day Time Interval (smallest) Shift-F1 Previous Intra-day Time Interval (largest) ...

To adjust for a stock split, manually close the position on the day before the split and then reopen the same position on the day of the split at the new ratio. Adjust the prices in the TradeLog to re...

Go to the Configuration ribbon and click on 'Show Weekly Cycles' and/or 'Show Monthly Cycles'. This will then pull in the weekly/monthly options as required, provided you are not linked to TOS at...

If when you start ONE you do not recieve the normal login window and instead a blank main window is displayed, please download and install the latest version of the software from the website at www.op...

If your adjustments have no underlying price in the position snapshot, you'll see the adjustment markers (green balls on the price chart) at the zero line which changes the scale of the chart itself. ...

If you have entered a new trade in the model columns of the option chain and then clicked 'Commit Trade', entered the trade documentation, clicked 'Save' and then received the message 'Error when inse...

To upload your logfiles, click on the 'Support' ribbon (top menu) and then the 'Upload Logs' button. You can add a brief message to Support if required and click 'Upload'. Please let Support know...

When ONE is connected to the TOS data feed, if the prices for the opening trade as setup to be the same as TOS, the PnL should be the same (although I believe TOS use theoretical values to calculate t...

If you receive an "Invalid Data Request" error message, usually when changing symbol but can be at other times aswell: 1. Please check that you are not logged in to ONE multiple times using the same ...

If you have a committed position, change the option chain column to IV Change and if no data shows up for the legs in the position then you need to check that the position snapshot (in the TradeLog) h...

If ONE fails to startup/run and you don't even see the white splash screen, it is likely that your anti-virus software is blocking its execution. We have noticed that avast! Internet Security has been...

The "Open Postion" group shows the margin and PnL% according your margin mode Configuration settings (maximum, original or current margin/absolute risk). Whereas the "Position & Model Trade Analys...

If you have created trades and then subsequently deleted them but the comment line(s) still exist then they will show up in the December 9999 category in the Report window. This is caused because th...

You may receive the "Invalid File Format" error when trying to import a TOS account statement CSV file. To resolve the issue, please see the following steps:1. Check that the field sequence is correct...

You can receive the 'Trade not found' error message when attempting to 'Analyze Trade' in the Report for one of the following reasons: 1. You have the 'Ignore Today's Trade' checked which will preven...

The industry wide OSI code change (from OPRA codes) is continuing with the move from Conversion to Consolidation phase until May 2010. Each class has its own timetable for this change (see OCC link). ...

Your account is locked after 3 incorrect password attempts during the logon process. This is for security reasons and can only be reset by contacting Suppo...

If you imported the trade from your account statement during the same day as it was opened then ONE won't have the information on the server for calculating SD (i.e. IV and underlying price) or plotti...

Any trades imported from TOS (or any other broker account statements) will not have margin automatically recorded but you can maintain this manually using the position snapshot information (Trade Log-...

Some charts can look small on smaller or low resolution displays. It is recommended that you have a screen resolution of 1280 x 720 or higher. From version 1.21 we have significantly improved the cha...

OptionNET Explorer stores snapshot information about trades which can then be used to analyse your option positions. To change the Snapshot information (Profit Target/Max Loss, Underlying price, IV, ...