Knowledgebase : Software
If you receive an "Invalid Data Request" error message, usually when changing symbol but can be at other times aswell: 1. Please check that you are not logged in to ONE multiple times using the same login credentials - this is prohibited under the term...
If when you start ONE you do not recieve the normal login window and instead a blank main window is displayed, please download and install the latest version of the software from the website at www.optionnetexplorer.com [1] Sorry for any inconvenien...
To copy a trade to another account, open the Trade Log and select a specific tradeid# from the filter at the top of the window. Once a single trade has been selected, the three buttons on the bottom left will become active, one of which is 'Copy'. Clic...
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THE PROBLEM: * You have successfully downloaded and installed ONE or * You have upgraded ONE to the latest version or * You are not aware of any changes to your computer * In any case, ONE will not run. Perhaps you are getting an error simi...
The only way to handle a stock split at the moment is by manually closing the position on the day before the split and then reopening the same position on the day of the split at the new ratio. You can reopen a closed trade by selecting 'start new t...
You can capture a screen shot by pressing Ctrl-C in the software or by going to the Support tab and selecting Copy Image, then which part of the screen you wish to capture. If you want to create a file of the image, select 'Yes' to saving to a file ...
OptionNET Explorer stores snapshot information about trades which can then be used to analyse your option positions. To change the Snapshot information (Profit Target/Max Loss, Underlying price, IV, Margin) for an existing trade, open the Trade Log and...
Go to the Configuration ribbon and click on 'Show Weekly Cycles' and/or 'Show Monthly Cycles'. This will then pull in the weekly/monthly options as required, provided you are not linked to TOS at the time. Please note that new option series will sho...
To upload your logfiles, click on the 'Support' ribbon (top menu) and then the 'Upload Logs' button. You can add a brief message to Support if required and click 'Upload'. Please let Support know the logfiles are available for them to view.
You can export your transaction information at any time from the TradeLog using standard Windows copy and paste functionality. To do this, follow these steps: 1. Highlight the first trade by left clicking with your mouse. 2. Hold the shift key ...
Open the account management page from TWS using Account->Account Management Home.   Select Home->Reports->Flex Queries. You can then select the ‘Create New Flex Query’ option.   From the Create an Activity Flex Query page, select Activity Flex Query...
PREREQUISITES FOR USING THE INTERACTIVE BROKERS (IB) DATA FEED * You must have the IB TWS (Trader WorkStation) desktop client installed on your machine. The API will not work with IB WebTrader. You can download TWS from the following link: http://www...
If you have a committed position, change the option chain column to IV Change and if no data shows up for the legs in the position then you need to check that the position snapshot (in the TradeLog) have valid entries. In order to calculate the IV cha...
You can use the following shortcut keys to invoke specific functionality within the software: F1 Previous Intra-day Time Interval (smallest) Shift-F1 Previous Intra-day Time Interval (largest) F2 Previous Trading Day F3 Nex...
If ONE fails to startup/run and you don't even see the white splash screen, it is likely that your anti-virus software is blocking its execution. We have noticed that avast! Internet Security has been the cause of this problem on a number of ocassions and...
If your adjustments have no underlying price in the position snapshot, you'll see the adjustment markers (green balls on the price chart) at the zero line which changes the scale of the chart itself. This can occur if you have imported trades from TOS ...
If you have entered a new trade in the model columns of the option chain and then clicked 'Commit Trade', entered the trade documentation, clicked 'Save' and then received the message 'Error when inserting trade log record', please check your computers...
You may receive the "Invalid File Format" error when trying to import a TOS account statement CSV file. To resolve the issue, please see the following steps: 1. Check that the field sequence is correct. It should be Exec Time, Spread, Side, Qty, Symbol...
Ticking the "Maximize Option Chain" flag on the Configuration Menu reduces or completly removes the Trade Analysis section in an attempt to show the maximum number of strikes possible in the Option Chain.
The industry wide OSI code change (from OPRA codes) is continuing with the move from Conversion to Consolidation phase until May 2010. Each class has its own timetable for this change (see OCC link). As TOS move to consolidate each class you will need...
You can receive the 'Trade not found' error message when attempting to 'Analyze Trade' in the Report for one of the following reasons: 1. You have the 'Ignore Today's Trade' checked which will prevent the software from being able to select the trade. ...
ONE calculates its Implied Volatility and Greeks from raw price data and does so using a consistent and accurate methodology. However, the question is often asked as to how or why these Greeks differ from those published by a users brokerage platform, suc...
Some charts can look small on smaller or low resolution displays. It is recommended that you have a screen resolution of 1280 x 720 or higher. From version 1.21 we have significantly improved the chart size flexibility allowing the user to configure th...
If you have created trades and then subsequently deleted them but the comment line(s) still exist then they will show up in the December 9999 category in the Report window. This is caused because the comment lines do not contain Expiration dates that ...
The "Open Postion" group shows the margin and PnL% according your margin mode Configuration settings (maximum, original or current margin/absolute risk). Whereas the "Position & Model Trade Analysis" can be individually configured to show the current marg...
When ONE is connected to the TOS data feed, if the prices for the opening trade as setup to be the same as TOS, the PnL should be the same (although I believe TOS use theoretical values to calculate their PnL). If there are differences between the two...
Your account is locked after 3 incorrect password attempts during the logon process. This is for security reasons and can only be reset by contacting Support.
Any trades imported from TOS (or any other broker account statements) will not have margin automatically recorded but you can maintain this manually using the position snapshot information (Trade Log->Comment line->Right mouse click->Edit Snapshot).
If you imported the trade from your account statement during the same day as it was opened then ONE won't have the information on the server for calculating SD (i.e. IV and underlying price) or plotting the underlying price trade marker on the price chart...